{"id":31,"date":"2022-06-06T14:06:54","date_gmt":"2022-06-06T14:06:54","guid":{"rendered":"https:\/\/roarfocusplatform.com\/?page_id=31"},"modified":"2022-06-22T08:23:22","modified_gmt":"2022-06-22T08:23:22","slug":"help-desk-form","status":"publish","type":"page","link":"https:\/\/roarfocusplatform.com\/pt\/","title":{"rendered":"Help Desk form"},"content":{"rendered":"<h1 style=\"font-size: 40px; text-align: center; font-family: 'Montserrat'; font-weight: 600;\">Plataforma FOCUS<\/h1>\n<h2 style=\"font-size: 30px; text-align: center; font-family: 'Montserrat'; font-weight: 400; margin-top: -20px;\">Formul\u00e1rio Help Desk<\/h2>\n<div style=\"text-align: center;\"><a href=\"https:\/\/roarfocusplatform.com\/pt\/what-is-this-form-for\/\">Para que serve este formul\u00e1rio?<\/a><\/div>\n<div class='fluentform ff-default fluentform_wrapper_11 ffs_default_wrap'><form data-form_id=\"11\" id=\"fluentform_11\" class=\"frm-fluent-form fluent_form_11 ff-el-form-top ff_form_instance_11_1 ff-form-loading ff-form-has-steps ffs_default\" data-form_instance=\"ff_form_instance_11_1\" method=\"POST\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Formul\u00e1rio Help Desk<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='31' \/><input type=\"hidden\" id=\"_fluentform_11_fluentformnonce\" name=\"_fluentform_11_fluentformnonce\" value=\"39733cc1c2\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/pt\/wp-json\/wp\/v2\/pages\/31\" \/><div class='ff-step-container' data-name=\"step_start-11_6\" data-disable_auto_focus=\"no\" data-enable_auto_slider=\"no\" data-enable_step_data_persistency=\"no\" data-enable_step_page_resume=\"no\" data-animation_type=\"slide\" ><div class='ff-step-header'><div class='ff-el-progress-status'><\/div>\n            <div class='ff-el-progress'>\n                <div class='ff-el-progress-bar'><span><\/span><\/div>\n            <\/div>\n            <ul style='display: none' class='ff-el-progress-title'>\n                <li><\/li><li><\/li><li><\/li><li><\/li><li><\/li>\n            <\/ul><\/div><span class='ff_step_start'><\/span><div class='ff-step-body'><div class=\"fluentform-step active\" data-name=\"step_start-11_6\" data-disable_auto_focus=\"no\" data-enable_auto_slider=\"no\" data-enable_step_data_persistency=\"no\" data-enable_step_page_resume=\"no\" data-animation_type=\"slide\" ><div data-type=\"name-element\" data-name=\"names\" class=\"ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell'><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_names_first_name_' aria-label=\"Nome\">Nome<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_11_names_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><\/div><div class='ff-t-cell'><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_names_last_name_' aria-label=\"Sobrenome\">Sobrenome<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_11_names_last_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_email_1' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email_1\" id=\"ff_11_email_1\" class=\"ff-el-form-control\" data-name=\"email_1\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_11_input_text_2' aria-label=\"N\u00famero de ID\">N\u00famero de ID<\/label><div class=\"ff-el-tooltip\" data-content=\"Your ID, as indicated in the high right corner of the screen after the login\"><svg width=\"16\" height=\"16\" viewbox=\"0 0 25 25\"><path d=\"m329 393l0-46c0-2-1-4-2-6-2-2-4-3-7-3l-27 0 0-146c0-3-1-5-3-7-2-1-4-2-7-2l-91 0c-3 0-5 1-7 2-1 2-2 4-2 7l0 46c0 2 1 5 2 6 2 2 4 3 7 3l27 0 0 91-27 0c-3 0-5 1-7 3-1 2-2 4-2 6l0 46c0 3 1 5 2 7 2 1 4 2 7 2l128 0c3 0 5-1 7-2 1-2 2-4 2-7z m-36-256l0-46c0-2-1-4-3-6-2-2-4-3-7-3l-54 0c-3 0-5 1-7 3-2 2-3 4-3 6l0 46c0 3 1 5 3 7 2 1 4 2 7 2l54 0c3 0 5-1 7-2 2-2 3-4 3-7z m182 119c0 40-9 77-29 110-20 34-46 60-80 80-33 20-70 29-110 29-40 0-77-9-110-29-34-20-60-46-80-80-20-33-29-70-29-110 0-40 9-77 29-110 20-34 46-60 80-80 33-20 70-29 110-29 40 0 77 9 110 29 34 20 60 46 80 80 20 33 29 70 29 110z\" transform=\"scale(0.046875 0.046875)\"><\/path><\/svg><\/div><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_2\" class=\"ff-el-form-control\" data-name=\"input_text_2\" id=\"ff_11_input_text_2\"  aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_input_text_3' aria-label=\"Nome e Sobrenome da sua Regi\u00e3o ou Gerente do Mercado\">Nome e Sobrenome da sua Regi\u00e3o ou Gerente do Mercado<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_3\" class=\"ff-el-form-control\" data-name=\"input_text_3\" id=\"ff_11_input_text_3\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_email' aria-label=\"Email da sua Regi\u00e3o ou Gerente do Mercado\">Email da sua Regi\u00e3o ou Gerente do Mercado<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_11_email\" class=\"ff-el-form-control\" data-name=\"email\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_dropdown' aria-label=\"Cargo\">Cargo<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_11_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\"><option value=\"\">Selecione<\/option><option value=\"Help Desk\"  >Help Desk<\/option><option value=\"Importer\"  >Importador<\/option><option value=\"Dealer\"  >Concession\u00e1ria<\/option><option value=\"CX Manager\"  >Gerente CX<\/option><option value=\"Area Manager\"  >Gerente da \u00e1rea<\/option><option value=\"Call center\"  >Call center<\/option><\/select><\/div><\/div><div class='step-nav ff_step_nav_last'><button  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary'>ANTERIOR<\/button><button  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary'>PR\u00d3XIMA<\/button><\/div><\/div><div class=\"fluentform-step\" data-name=\"form_step-11_1\" ><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_dropdown_1' aria-label=\"\u00c1rea\">\u00c1rea<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_1\" id=\"ff_11_dropdown_1\" class=\"ff-el-form-control\" data-name=\"dropdown_1\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\"><option value=\"\">Selecionar Pa\u00eds<\/option><option value=\"D&amp;R\"  >D&R<\/option><option value=\"South Africa\"  >South Africa<\/option><option value=\"Japan\"  >Japan<\/option><option value=\"South Korea\"  >South Korea<\/option><option value=\"Australia\"  >Australia<\/option><option value=\"China\"  >China<\/option><option value=\"India\"  >India<\/option><option value=\"Yemen\"  >Yemen<\/option><option value=\"Saudi Arabia\"  >Saudi Arabia<\/option><option value=\"Qatar\"  >Qatar<\/option><option value=\"Oman\"  >Oman<\/option><option value=\"Lebanon\"  >Lebanon<\/option><option value=\"Kuwait\"  >Kuwait<\/option><option value=\"Jordan\"  >Jordan<\/option><option value=\"Iraq\"  >Iraq<\/option><option value=\"Bahrein\"  >Bahrein<\/option><option value=\"United Arab Emirates\"  >United Arab Emirates<\/option><option value=\"Morocco\"  >Morocco<\/option><option value=\"Maserati\"  >Maserati<\/option><option value=\"Taiwan\"  >Taiwan<\/option><option value=\"Vietnam\"  >Vietnam<\/option><option value=\"Singapore\"  >Singapore<\/option><option value=\"Thailand\"  >Thailand<\/option><option value=\"Philippines\"  >Philippines<\/option><option value=\"Malaysia\"  >Malaysia<\/option><option value=\"Cambodia\"  >Cambodia<\/option><option value=\"Indonesia\"  >Indonesia<\/option><option value=\"Hong Kong\"  >Hong Kong<\/option><option value=\"Brunei\"  >Brunei<\/option><option value=\"Darussalam\"  >Darussalam<\/option><option value=\"Brazil\"  >Brazil<\/option><option value=\"Argentina\"  >Argentina<\/option><option value=\"Bulgaria\"  >Bulgaria<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_datetime' aria-label=\"Data (In\u00edcio)\">Data (In\u00edcio)<\/label><div class=\"ff-el-tooltip\" data-content=\"Indicate here the timeframe in which the issue occurred\"><svg width=\"16\" height=\"16\" viewbox=\"0 0 25 25\"><path d=\"m329 393l0-46c0-2-1-4-2-6-2-2-4-3-7-3l-27 0 0-146c0-3-1-5-3-7-2-1-4-2-7-2l-91 0c-3 0-5 1-7 2-1 2-2 4-2 7l0 46c0 2 1 5 2 6 2 2 4 3 7 3l27 0 0 91-27 0c-3 0-5 1-7 3-1 2-2 4-2 6l0 46c0 3 1 5 2 7 2 1 4 2 7 2l128 0c3 0 5-1 7-2 1-2 2-4 2-7z m-36-256l0-46c0-2-1-4-3-6-2-2-4-3-7-3l-54 0c-3 0-5 1-7 3-2 2-3 4-3 6l0 46c0 3 1 5 3 7 2 1 4 2 7 2l54 0c3 0 5-1 7-2 2-2 3-4 3-7z m182 119c0 40-9 77-29 110-20 34-46 60-80 80-33 20-70 29-110 29-40 0-77-9-110-29-34-20-60-46-80-80-20-33-29-70-29-110 0-40 9-77 29-110 20-34 46-60 80-80 33-20 70-29 110-29 40 0 77 9 110 29 34 20 60 46 80 80 20 33 29 70 29 110z\" transform=\"scale(0.046875 0.046875)\"><\/path><\/svg><\/div><\/div><div class='ff-el-input--content'><input data-type-datepicker data-format='d\/m\/Y' type=\"text\" name=\"datetime\" id=\"ff_11_datetime\" class=\"ff-el-form-control ff-el-datepicker\" data-name=\"datetime\"  aria-invalid='false' aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_datetime_1' aria-label=\"Data (Fim)\">Data (Fim)<\/label><div class=\"ff-el-tooltip\" data-content=\"Indicate here the timeframe in which the issue occurred\"><svg width=\"16\" height=\"16\" viewbox=\"0 0 25 25\"><path d=\"m329 393l0-46c0-2-1-4-2-6-2-2-4-3-7-3l-27 0 0-146c0-3-1-5-3-7-2-1-4-2-7-2l-91 0c-3 0-5 1-7 2-1 2-2 4-2 7l0 46c0 2 1 5 2 6 2 2 4 3 7 3l27 0 0 91-27 0c-3 0-5 1-7 3-1 2-2 4-2 6l0 46c0 3 1 5 2 7 2 1 4 2 7 2l128 0c3 0 5-1 7-2 1-2 2-4 2-7z m-36-256l0-46c0-2-1-4-3-6-2-2-4-3-7-3l-54 0c-3 0-5 1-7 3-2 2-3 4-3 6l0 46c0 3 1 5 3 7 2 1 4 2 7 2l54 0c3 0 5-1 7-2 2-2 3-4 3-7z m182 119c0 40-9 77-29 110-20 34-46 60-80 80-33 20-70 29-110 29-40 0-77-9-110-29-34-20-60-46-80-80-20-33-29-70-29-110 0-40 9-77 29-110 20-34 46-60 80-80 33-20 70-29 110-29 40 0 77 9 110 29 34 20 60 46 80 80 20 33 29 70 29 110z\" transform=\"scale(0.046875 0.046875)\"><\/path><\/svg><\/div><\/div><div class='ff-el-input--content'><input data-type-datepicker data-format='d\/m\/Y' type=\"text\" name=\"datetime_1\" id=\"ff_11_datetime_1\" class=\"ff-el-form-control ff-el-datepicker\" data-name=\"datetime_1\"  aria-invalid='false' aria-required=\"true\"><\/div><\/div><div class='step-nav ff_step_nav_last'><button  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary'>ANTERIOR<\/button><button  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary'>PR\u00d3XIMA<\/button><\/div><\/div><div class=\"fluentform-step\" data-name=\"form_step-11_2\" ><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_dropdown_2' aria-label=\"\u00c1rea da Plataforma FOCUS\">\u00c1rea da Plataforma FOCUS<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_2\" id=\"ff_11_dropdown_2\" class=\"ff-el-form-control\" data-name=\"dropdown_2\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\"><option value=\"\">Selecione<\/option><option value=\"Sales\"  >Vendas<\/option><option value=\"Aftersales\"  >P\u00f3s-Vendas<\/option><option value=\"FLUA\"  >FLUA<\/option><option value=\"Plan de Ahorro\"  >Plan de Ahorro<\/option><option value=\"CEC - Call center\"  >CEC - Call center<\/option><\/select><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_dropdown_4' aria-label=\"Vendas\">Vendas<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_4\" id=\"ff_11_dropdown_4\" class=\"ff-el-form-control\" data-name=\"dropdown_4\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\"><option value=\"\">Selecione<\/option><option value=\"Dashboard\"  >Painel<\/option><option value=\"Analysis\"  >An\u00e1lise<\/option><option value=\"Interviews Summary\"  >Resumo das Entrevistas<\/option><option value=\"Fieldwork report\"  >Relat\u00f3rio de Trabalho de Campo<\/option><option value=\"Action Plan\"  >Plano de A\u00e7\u00e3o<\/option><option value=\"Hot Alert\"  >Hot Alert<\/option><option value=\"Uploader system\"  >Uploader system<\/option><\/select><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_dropdown_7' aria-label=\"CEC\">CEC<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_7\" id=\"ff_11_dropdown_7\" class=\"ff-el-form-control\" data-name=\"dropdown_7\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\"><option value=\"\">Selecione<\/option><option value=\"Dashboard\"  >Painel<\/option><option value=\"Analysis\"  >An\u00e1lise<\/option><option value=\"Interviews Summary\"  >Resumo das Entrevistas<\/option><option value=\"Fieldwork report\"  >Relat\u00f3rio de Trabalho de Campo<\/option><option value=\"Action Plan\"  >Plano de A\u00e7\u00e3o<\/option><option value=\"Hot Alert\"  >Hot Alert<\/option><option value=\"Cannot open the survey\"  >Cannot open the survey<\/option><option value=\"Wrong language\"  >Wrong language<\/option><option value=\"Email sent to the wrong person\"  >Email sent to the wrong person<\/option><\/select><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_dropdown_5' aria-label=\"P\u00f3s-Vendas\">P\u00f3s-Vendas<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_5\" id=\"ff_11_dropdown_5\" class=\"ff-el-form-control\" data-name=\"dropdown_5\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\"><option value=\"\">Selecione<\/option><option value=\"Dashboard\"  >Painel<\/option><option value=\"Analysis\"  >An\u00e1lise<\/option><option value=\"Interviews Summary\"  >Resumo das Entrevistas<\/option><option value=\"Fieldwork report\"  >Relat\u00f3rio de Trabalho de Campo<\/option><option value=\"Action Plan\"  >Plano de A\u00e7\u00e3o<\/option><option value=\"Hot Alert\"  >Hot Alert<\/option><option value=\"Uploader system\"  >Uploader system<\/option><\/select><\/div><\/div><div class='step-nav ff_step_nav_last'><button  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary'>ANTERIOR<\/button><button  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary'>PR\u00d3XIMA<\/button><\/div><\/div><div class=\"fluentform-step\" data-name=\"form_step-11_3\" ><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_dropdown_6' aria-label=\"Tipo de Problema\">Tipo de Problema<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_6\" id=\"ff_11_dropdown_6\" class=\"ff-el-form-control\" data-name=\"dropdown_6\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\"><option value=\"\">Selecione<\/option><option value=\"Miscalculation\"  >Erro de C\u00e1lculo<\/option><option value=\"Discrepancy in numbers\"  >Inconsistencia nos n\u00fameros\u200b<\/option><option value=\"Translations\"  >Tradu\u00e7\u00f5es<\/option><option value=\"Historical Data\"  >Dados Hist\u00f3ricos<\/option><option value=\"Filter\"  >Filtro<\/option><option value=\"Item not found\"  >Item n\u00e3o Encontrado<\/option><option value=\"Other\"  >Outro<\/option><\/select><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_input_text_4' aria-label=\"T\u00edtulo\">T\u00edtulo<\/label><div class=\"ff-el-tooltip\" data-content=\"Max 50 characters\"><svg width=\"16\" height=\"16\" viewbox=\"0 0 25 25\"><path d=\"m329 393l0-46c0-2-1-4-2-6-2-2-4-3-7-3l-27 0 0-146c0-3-1-5-3-7-2-1-4-2-7-2l-91 0c-3 0-5 1-7 2-1 2-2 4-2 7l0 46c0 2 1 5 2 6 2 2 4 3 7 3l27 0 0 91-27 0c-3 0-5 1-7 3-1 2-2 4-2 6l0 46c0 3 1 5 2 7 2 1 4 2 7 2l128 0c3 0 5-1 7-2 1-2 2-4 2-7z m-36-256l0-46c0-2-1-4-3-6-2-2-4-3-7-3l-54 0c-3 0-5 1-7 3-2 2-3 4-3 6l0 46c0 3 1 5 3 7 2 1 4 2 7 2l54 0c3 0 5-1 7-2 2-2 3-4 3-7z m182 119c0 40-9 77-29 110-20 34-46 60-80 80-33 20-70 29-110 29-40 0-77-9-110-29-34-20-60-46-80-80-20-33-29-70-29-110 0-40 9-77 29-110 20-34 46-60 80-80 33-20 70-29 110-29 40 0 77 9 110 29 34 20 60 46 80 80 20 33 29 70 29 110z\" transform=\"scale(0.046875 0.046875)\"><\/path><\/svg><\/div><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_4\" class=\"ff-el-form-control\" maxlength=\"50\" data-name=\"input_text_4\" id=\"ff_11_input_text_4\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_11_description_5' aria-label=\"Descri\u00e7\u00e3o\">Descri\u00e7\u00e3o<\/label><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=\"true\" name=\"description_5\" id=\"ff_11_description_5\" class=\"ff-el-form-control\" rows=\"5\" cols=\"2\" data-name=\"description_5\" ><\/textarea><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_11_file-upload_1_1' aria-label=\"Anexo\">Anexo<\/label><\/div><div class='ff-el-input--content'><label for='ff_11_file-upload_1_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn'>Escolher Arquivo<\/span> <input type=\"file\" name=\"file-upload_1\" id=\"ff_11_file-upload_1_1\" class=\"ff-el-form-control  ff-screen-reader-element\" data-name=\"file-upload_1\" multiple=\"1\"  aria-invalid='false' aria-required=\"false\"><\/label><\/div><\/div><div class='step-nav ff_step_nav_last'><button  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary'>ANTERIOR<\/button><button  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary'>PR\u00d3XIMA<\/button><\/div><\/div><div class=\"fluentform-step\" data-name=\"form_step-11_4\" ><div class=\"ff-el-group ff-el-section-break  ff_left\" data-name=\"section_break-11_5\" ><h3 class='ff-el-section-title'>Identifica\u00e7\u00e3o do Cliente<\/h3><div class='ff-section_break_desk'><p><em>Esta informa\u00e7\u00e3o deve ser preenchida apenas no caso em que o problema \u00e9 com um Cliente em espec\u00edfico<\/em><\/p><\/div><hr \/><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_11_input_text' aria-label=\"Sobrenome do Cliente\">Sobrenome do Cliente<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" data-name=\"input_text\" id=\"ff_11_input_text\"  aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_11_input_text_1' aria-label=\"Nome do Cliente\">Nome do Cliente<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_1\" class=\"ff-el-form-control\" data-name=\"input_text_1\" id=\"ff_11_input_text_1\"  aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_11_input_text_5' aria-label=\"ID da Pesquisa\">ID da 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